typical online service chat

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You have been connected to Agent Francisco.

Agent Francisco: Hi, thanks for choosing Sony Ericsson Chat Support. My name is Francisco. How can I help you?

me: hi. i purchased a w600i last year and the hinge has failed. is it covered under warranty?

Agent Francisco: no, but you can ,if you want to repair call at this number 1866-766-9374

me: i thought it had a one-year mfgr warranty

Agent Francisco: ok , let"s take a look

Agent Francisco: can you please remove the back cover and battery

me: ok

Agent Francisco: if you take a look inside ,you will be able to see a label

me: i do

Agent Francisco: under the first bar code there are 2(two)numbers a W and 2(two) other ones

me: 05W46

Agent Francisco: that means that your phone is over two years old by manufacture

me: i purchased it on 6/5/07

Agent Francisco: do you have a proof of purchase

me: yes

Agent Francisco: ok , please call the number above and a sonyericsson technical support agent will help you out

me: ick, i hate those phone calls! but ok, thanks.

Agent Francisco: Thank you for choosing Sony Ericsson. I'm happy I could help.

Have a great day! If you require more information, feel free to visit www.sonyericsson.com.

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